Privacy Policy

Privacy Policy

Your privacy is important to Echelon Financial and its affiliated companies (hereinafter collectively referred to as “we,” “us,” “our” or “Echelon”). Because your privacy is our concern, we have developed this Privacy Policy to inform you about Echelon’s privacy practices. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. The examples in this Privacy Policy are illustrative only and are not intended to be exhaustive.

INFORMATION COLLECTED
We use the term “Personal Information” to mean any information that could reasonably be used to identify you, including your name, address, telephone number(s), driver’s license number, occupation, date of birth, social security number, personal or business tax identification numbers, insurance or annuity policy information, legal information (such as judgment, liens, bankruptcies, etc.) and medical information (such as your health status and treatment history). We obtain such information directly from you on our website (the “Site”) or by telephone, and/or from applications, contracts, documents and forms you complete or sign. We may obtain additional information about you or, with your authorization, about others who may have an interest in your insurance or annuity policy, from your insurance or annuity company, insurance producer, health care providers, creditors, credit reporting agencies, and from your representatives or advisors. We may also obtain information about you from public records and, with your authorization, from other persons.

We use the term “Anonymous Information” to mean any information that does not identify you, and may include, for example, aggregated demographic information and statistical information concerning how you and other visitors use our website (the “Site”).

USE OF PERSONAL INFORMATION
We use the Personal Information you provide for purposes of the transactions or information that you request. As permitted by law, or as authorized by you, we may share your Personal Information with affiliated and non-affiliated companies that provide services related to information or transactions you request, under the following additional circumstances: (i) for us to establish or exercise our legal rights or to defend against legal claims; (ii) in connection with a proposed or actual sale, merger, transfer, exchange or consolidation of Echelon, an affiliated company or any portion thereof; (iii) to secure or obtain services and/or advice from our attorneys, accountants and auditors; and (iv) to permit our affiliates to contact you about products or services. We may also disclose your Personal Information to others for other purposes, with your authorization or otherwise as required or permitted by law.

Maintaining the accuracy of your information is a shared responsibility. We maintain the integrity of the information you provide us and will update your records when you notify us of a change. Please contact us at the address or phone number listed below when information concerning you changes.

USE OF ANONYMOUS INFORMATION
We may share Anonymous Information with our partners and resources.

FORMER CONTACTS OR INQUIRIES
We treat information obtained from past contacts and inquiries in the same manner we treat information that we obtain through current or future contacts or inquiries.

CONFIDENTIALITY AND SECURITY
We restricts access to your Personal Information to our employees who need this information in connection with your current or future transaction(s) or to provide you information that you may request from us. We maintain electronic, procedural, and physical safeguards to guard your nonpublic information. We take precautions to protect your information, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While the computers/servers in which we store your Personal Information are kept in a secure environment, we cannot guarantee absolute security.

UPDATES TO OUR PRIVACY POLICY
We reserve the right to change this privacy policy at any time. If our information practices change, we will post the changed policy to our website. These privacy principles do not constitute a contract, create legal rights, or supersede any preexisting agreements with clients.

“COOKIES”
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

LINKING
Our Site may contain links to other affiliated websites. Because we do not control the content of websites linking to or from our Site, we are not responsible nor can we make representations regarding the content of those websites or their individual privacy policies. We encourage you to read the privacy policies of any website that links to or from our Site that collects personally identifiable information.

*NOTICE TO CALIFORNIA RESIDENTS

Echelon Financial collects information that you provide to us or that we learn about you, as described in this Privacy Policy. California residents who interact with Echelon Financial may request certain information.

• You can ask us what personal information we have about you, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose.

If you make this request, we will return to you (to the extent required by law):

• The categories of personal information we have collected about you.
• The categories of sources from which we collect your personal information.
• The business or commercial purpose for collecting or selling your personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we have collected about you.
• A list of categories of personal information that we have sold, along with the category of any other company we sold it to. Any of the categories of personal information that we collect could be included in a sale to other companies, including those within our corporate family. If we have not sold your personal information, we will inform you of that fact.
• A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
• You can ask us to provide you with this information within a twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
• You can ask us to delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same.
• You have the right to ask that we stop selling your personal information. We do not sell your personal information to third parties for monetary consideration. However, under some circumstances a transfer of personal information to a third party, or within our affiliates and subsidiaries, may be considered a “sale” under California law. If you submit a request to stop selling your personal information, we will stop making such transfers.
• We have a nondiscrimination policy. Echelon Financial will not discriminate against you for exercising your rights. This generally means we will not deny doing business with you or offer you a different purchase price or rates.

To exercise the California privacy rights to request or delete information as described above, please email info@echelon.us or call (855) 633-4543. You may also write to our legal department with any questions or comments about this Policy or about how we handle your personal information at:

For the legal department section:
Echelon Financial, LLC
Legal – Privacy Policy
951 W. Yamato Rd., Suite 270
Boca Raton, FL 33431

Date Policy last updated: January 2021

*NOTICE TO RESIDENTS OF THE EUROPEAN UNION AND THE UNITED KINGDOM
At this time, Echelon Financial does not conduct business with residents of the European Union or the United Kingdom (collectively, the “EU/UK”) and, therefore, does not intend to collect Personal Information of residents of the EU/UK. If you are a resident of the EU/UK, DO NOT USE THE SITE. In the event Echelon Financial inadvertently collects and/or processes Personal Information of EU/UK residents, please note that Echelon Financial processes Personal Information both as a Processor and as a Controller, as those terms apply under the General Data Protective Regulation of the EU and the United Kingdom General Data Protection Regulation (collectively, the “GDPR”). If you are a resident of the EU/UK and we have inadvertently collected your Personal Information, you have the right to access the information we have on you, and to ask that we correct or delete the data. If requested by you, we will send you a copy of your Personal Information electronically. IF YOU DO NOT AGREE TO THE USE OF COOKIES, PLEASE CONTACT US. This notice, as amended, is effective June 15, 2020.

CONTACT INFORMATION
If you have any questions concerning our Privacy Policy please call Echelon at (855) 633-4543 or write to us at:

For the legal department section:
Echelon Financial, LLC
Legal – Privacy Policy
951 W. Yamato Rd., Suite 270
Boca Raton, FL 33431

For general contact info on the privacy page and the general contact page:
Phone number: 855-633-4543
Echelon Financial, LLC
951 W. Yamato Rd., Suite 270
Boca Raton, FL 33431
info@echelon.us

Terms of Use

Welcome to the Echelon Financial website (the “Site”). To assist you in using the Site, and to ensure a clear understanding of the relationship arising from your use of our Site and the information services Echelon may provide through our Site (the “Services”), we have created (i) these Terms of Use (the “Terms”) and (ii) a Privacy Policy. Our Privacy Policy explains how we treat information you provide to us through the Site, and our Terms govern your use of our Site. The following Terms apply to all sites owned, operated or sponsored by Echelon or any of its affiliated companies (hereinafter collectively referred to as “we,” “us,” “our,” or “Echelon”).

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE YOU ACCESS OR USE THE SITE. BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS OR USE OUR SITE.

AGREEMENT
Please review these Terms carefully, as they impose legal obligations on your access and use of the Site and our Services and establish our legal relationship thereto related. These Terms are subject to change in our sole discretion. If Echelon revises these Terms, we will update this Site with the revised Terms. By using this Site, you agree to be bound by the Terms and any revisions that are posted. You agree that in the event any portion of these Terms are found to be unenforceable, the remainder of the Terms shall remain in full force and effect.

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by your use of this Site. These Terms supersede any prior agreements between you and Echelon relating to the Site.

The laws of the State of Florida will govern the Content (as defined below) contained in this Site, without giving effect to any principles of conflicts of laws. By accessing or using the Site, you submit to the jurisdiction of the state or federal courts sitting in the State of Florida, and agree that such courts have exclusive jurisdiction in all controversies relating to the Site.

The following provisions shall survive the termination of these Terms and shall apply indefinitely: Ownership and Reservation of Rights, Disclaimers and Indemnification/Limitation of Liability.

OWNERSHIP AND RESERVATION OF RIGHTS
The information contained in this Site including all images, illustrations, designs, photographs, videoclips, writings and other materials that appear herein (collectively referred to as “Content”) are copyrights, trademarks, trade dress or other intellectual property owned by, controlled by, or licensed to Echelon. The name “Echelon” and its logo are the property of Echelon or its licensor(s) and may not be used in any way, including in advertising or publicity without our prior written permission. Echelon retains all rights with respect to the Site except those expressly granted to you below.

GRANT OF RIGHTS AND USE RESTRICTIONS
Provided you comply with these Terms, we grant you the right to access the Site for purposes of learning more about the Services and exchanging information in accordance with the functionalities provided by the Site (collectively, the “Permitted Purposes”). We also grant you the right to print a copy of the Content for your personal use only, provided that you use such copy only for Permitted Purposes and that you retain any copyright, trademark or other proprietary notices as they appear on the Site. We grant you no other rights other than these express rights to use the Site and print out the Content for Permitted Purposes. For the avoidance of doubt, you may not copy, reproduce, distribute, republish, download, display, post electronically or mechanically, transmit, record, in any manner mirror, photocopy, or reproduce the Content without the prior written permission of Echelon.

We reserve the right at any time to terminate or suspend your right to access to some or all of the Site if you engage in activities that we conclude, in our discretion, breach these terms or our Code of Conduct below.

DISCLAIMERS
Echelon does not provide professional, financial or legal advice and the Site is not intended as a substitute for professional, financial or legal advice. Persons accessing this Site assume full responsibility for the use of the Content and understand and agree that Echelon is not responsible or liable for any claim, loss or damage arising from the use of the Content.

The Content is for informational purposes only. Echelon makes no representations as to the accuracy, completeness, currentness, suitability, or validity of the Content and will not be liable for any errors, omissions, or delays in the Content or any losses, injuries, or damages arising from its display or use.

Echelon IS PROVIDING ACCESS TO THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. ALTHOUGH Echelon BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, Echelon DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.

INDEMNIFICATION/ LIMITATION OF LIABILITY
You will indemnify and hold harmless Echelon, its parent and affiliates, as well as their respective members, officers, directors, shareholders, employees, agents, contractors, vendors, co-branders, suppliers, internet service providers, and partners from any damage, loss, cost, claim, demand or other harm of any kind, including reasonable attorneys’ fees, due to or arising out of your unauthorized use of this Site or any violation by you of any applicable law or any rights of another person.

IN NO EVENT SHALL Echelon BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE OR THE USE, COPYING OR DISPLAY OF THE CONTENT, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OR NATURE OF THE CORRESPONDING CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS OR EQUITABLE ACTIONS.

CODE OF CONDUCT
As a condition to your use of the Site, you agree to follow our “Code of Conduct” set out below. Under this Code of Code, you SHALL NOT:
• Use the Site in a manner that could disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
• Seek to obtain access to any material or information through “hacking” or through any other means that we have not intentionally made available to you through the Site.
• Submit to us material or information that is intentionally false, defamatory, unlawfully threatening, illegal, or unlawfully harassing.
• Transmit material or information through the Site that you know or should know contain viruses, Trojan horses, worms, time bombs, cancelbots, or other computer-programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.
• Infringe any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy. Electronic materials – such as music, videos, games, images, and text in electronic form — can easily be copied, modified and sent over networks (such as the internet). These electronic materials are thus extremely vulnerable to unauthorized distribution and copyright infringement. These materials may not be transmitted over the Site without the copyright owner’s permission, or without a legitimate “fair use” justification for the transmittal.

USER COMMENTS, FEEDBACK, AND OTHER INFORMATION PROVIDED BY YOU
You agree that any comments, feedback or other information that you transmit to Echelon about this Site (“Transmissions”) shall be and remain Echelon’s property. Except as provided in our Privacy Policy, all Transmissions will be treated as non-confidential and non-proprietary and Echelon shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, Echelon shall be free to use any ideas, concepts, know-how, or techniques contained in the Transmissions for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products or services incorporating such information.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.

LINKS TO THIRD PARTY SITES OR CONTENT
The Site may contain links that reference to third party websites or content (collectively “Linked Sites”). The Linked Sites are provided for your convenience and information only. We have no control over these Linked Sites and do not assume responsibility or liability for any information, opinions, or materials available on Linked Sites, or for any transactions that you may pursue in connection with those Linked Sites. We do not endorse the content of any Linked Site, nor do we warrant that a Linked Site will be free of computer viruses or other harmful code that could impact your computer or other web-access device. By using the Site to search for or link to another site, you agree and understand that such use is at your own risk.

PRIVACY/TREATMENT OF INFORMATION
Personal information transmitted to or received by us will be treated in accordance with our Privacy Policy.

THIS IS A U.S. WEB SITE, AND THE CONTENT MAY BE INAPPLICABLE IN YOUR AREA
You are responsible for your compliance with applicable laws while using the Site. This Site is controlled by us from our offices within the U.S., and if you choose to access it from outside the U.S., you do so at your own risk. Moreover, by using the Site, you agree and understand that the Content or part thereof may be inapplicable in your local jurisdiction. You may not use or export the Content outside the U.S.

MOBILE SERVICE PROGRAM
By providing Echelon with your contact information and mobile number, through the Site or by using our contact information provided in the Site, you agree and consent to the receipt of offers and adverting communications from Echelon, including the receipt of up to 4 text messages a month to your mobile number, some of which may be generated by an auto dialer. You understand that such consent is not a condition to make a sale or purchase of any goods or services. To opt out from receiving such communications, you may text “STOP,” call 1-855-510-3100 or write to us at info@echelon.us. You may also text “HELP” for assistance. Please continue scrolling for Mobile Terms & Conditions for the full terms and conditions of the program.

ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
You agree that any and all controversies, claims, disputes, rights, interests, suits or causes of action between Echelon and you, or arising out of or relating to these Terms or the formation, validity and/or enforceability of this agreement to arbitrate or the Terms (each, a “Arbitrable Claim”), as well as the question of arbitrability of any such Arbitrable Claim, shall be settled by binding arbitration before the American Arbitration Association (the “AAA”). Notwithstanding, you have the option to pursue an Arbitrable Claim in a court of law, but only if you opt-out of this arbitration provision in writing sent to Echelon via USPS Certified Mail, Return Receipt Requested, within 30 days of accessing the Site. Any opt-out request received after the 30-day period will not be valid. The arbitration will be held before a single arbitrator, subject to the Commercial Rules of the AAA. The arbitrator shall be appointed (i) by agreement between the parties, (ii) by one party, if the other party fails to respond within 30 days to a request by the first party to agree on an arbitrator, or (iii) by the AAA, if the parties attempt to but fail to reach an agreement. No arbitration hereunder shall include (by consolidation, joinder or in any other method) any third parties, except by written consent signed by Echelon and you. You have no right or authority to submit an Arbitrable Claim to be arbitrated on a class action basis or on any basis involving Arbitrable Claims brought in a purported representative capacity on behalf of the general public or other persons or entities similarly situated. YOU UNDERSTAND THAT YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS IN ANY PROCEEDING PERTAINING OR RELATING TO A CLAIM AND THE RIGHT TO SEEK RELIEF IN A COURT OF LAW, THAT YOU ARE EXPRESSLY WAIVING THE RIGHT TO SEEK REMEDIES IN A COURT OF LAW, AND THAT SOME RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY NOT BE AVAILABLE IN ARBITRATION.

EFFECTIVE DATE
The effective date of these Terms is April 9th, 2018.

MOBILE SERVICE PROGRAM – TERMS AND CONDITIONS

PROGRAM DESCRIPTION
Echelon is proud to offer mobile text alerts, to send you offers, requests, and information regarding your options to obtain liquidity from Echelon. Through Echelon’s Mobile Service Program, all mobile subscribers may opt-in to receive the text alerts through SMS messages straight to the subscriber’s phone. No purchase or sale is required as a condition to participate in the program.

CARRIERS SUPPORTED
This service is available for phones with text messaging capabilities, and subscribers on AT&T, Verizon Wireless, T-MobileTM, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. CellularTM, and Boost.

COST
There are no premium charges associated with this Mobile Service; however message and data rates may apply.

OPT-IN
By providing Echelon with your contact information and mobile number through the Site or by phone, you opt-in to receive message alerts messages from Echelon.

HOW TO OPT-OUT OF OUR MOBILE SERVICE PROGRAM
To opt-out of the Mobile Service Program, text STOP at any time to [99000]. A cancellation message will be sent to your mobile number confirming that you have been unsubscribed from the program.

SUPPORT / HELP
For support or information about our Mobile Service Program, text HELP at any time to [99000]. You can also email us at info@echelon.us or call (855) 633-4543.